For over 60 years Elgin Sheet Metal Co. has been the Fox Valley's most respected home comfort contractor. Elgin Sheet Metal is a family owned and operated business-in fact the same family has been running it since Paul F. Hudgens first opened our doors in 1936.
At ESM, we try to provide the best service available in terms of emergency service response time, service technician training, parts availability and most importantly, ethical business practices. We stand behind our work. People expect to receive quality work for their hard earned money and we constantly strive to improve that quality. On the occasion that we make a mistake, we will admit it and correct the problem at no cost to you.
We also try to provide quality service at the lowest possible prices. Because of the ever rising costs associated with training and keeping the best service technicians and installation crews, you may find that there are "cut-rate" contractors who offer service rates a few dollars per hour less than our service rates. Remember, you never get something for nothing. The customer always ends up paying for heavily "discounted" equipment or labor in some way, usually with one or a combination of the following: (1) Poor system design and maintenance with resulting reduced system efficiency (high energy bills), (2) Chronic breakdowns (expensive repairs) and (3) Premature system replacement. Also, consider the following:
. Do they offer 24 hour emergency service? We have a service technician on call 24 hours a day to handle emergency service calls for our regular customers.
. Do they offer a variety of preventative maintenance programs, including full coverage service agreements? We have developed several programs designed to make it easier for you to extend the life of your equipment and keep repair bills to a minimum.
. Do they continually invest in training their employees the most up-to-date problem solving methods and technical training?
. Will they deliver on the promises that they make? Have your neighbors heard anything about them? Will they stand behind their work? Will they even be in business next year? Studies indicate that one out of three HVAC contractors goes bankrupt every year. At Elgin Sheet Metal, we don't cut corners and we will be there when you need us.
If you ever have a problem with your equipment, we ask that you call our Service Department as soon as you realize that you cannot solve the problem by yourself. The sooner you call us, the greater the chance that your problem will be taken care of at a time that is convenient for you.
If you have a question about your equipment or about our preventative maintenance programs, please call us at (847)742-3486 and ask for the Service Department or dial extension 302.
